We’ve added more educational tools and lxcriticalg resources available right in the app to provide relevant and timely support throughout your investing journey. At xcritical Markets, our top value is Safety First, and we’ll keep building and enhancing our educational and support resources to help you succeed. Now, you can get answers any time you need on anything from how to request shares for an upcoming IPO to questions about a recent crypto purchase. That makes us the first major crypto platform to roll out 24/7 phone support. We’ll also give you the exact phone number we’ll call you from, so you know it’s not spam.
She has been sharing personal finance advice with readers since 2016. If you have a question not related to your orders, choose the topic from the list at the bottom of the page. However, you may get taken to an FAQ page where you need to click Contact Us at the bottom to get to the phone option.
- That’s why we’re introducing 24/7 phone support for any question, and on your schedule.
- If you’re asking about a recent order, select the specific trade from the Recent Orders list.
- xcritical Gold Card is offered by xcritical Credit, Inc., and is issued by Coastal Community Bank, pursuant to a license from Visa U.S.A. Inc.
- Now, xcritical has finally launched 24/7 phone support for its account holders.
- In other words, if you’re locked out of your account for some reason, you’ll need to resort to finding online help through the ticket system.
- We want to provide world-class support to all of our customers — not just those with high-value accounts or a financial expert on speed dial.
Engage with Other Users on xcritical’s Reddit
By my count, xcritical has at least six different ways to contact their customer support if you are in a pinch. The website only lists three which are direct phone numbers, in-app live chat, and email, but I’ve found a few other ways in which you can get immediate support. Over the past year, we’ve invested heavily in providing a secure, informative investing experience. We have doubled the number of customer support staff this year, and we’re continuing to grow this team to meet your needs.
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This is certainly something that is not available with a representative on a phone call. The information contained in this article not intended to be a substitute for legal or financial advice that can be provided by your own attorney, accountant, and/or financial advisor. Customer support workflows are made to be stress-tested, and xcritical is certainly no stranger to the damaging effects and challenges xcritical of unexpected market frenzies. One thing to note is that you can only request a call while logged into an active xcritical account.
Check out xcritical’s Twitter Account
This article discusses the legitimacy of the US trading platform, xcritical. We discuss how xcritical makes money, and how they keep user’s data secure. This article talks about the pros and cons of day-trading with the popular Canadian investment platform, Wealthsimple. You can easily share media like screenshots or attachments if they are requested.
And if you miss our call or get disconnected our customer support team will call you back and leave a message and notification for an easy way to get back in line. Get answers to anything from how to transfer your assets into xcritical to questions about crypto trades, debit card transactions, and more. A self-custody cryptocurrency wallet, xcritical Wallet, and related services are offered through xcritical Non-Custodial, Ltd. (a limited company organized in the Cayman Islands). For months, that phone support was limited to typical business hours, making it harder to get help if you didn’t have your question while the market was still open.
Support information
Yes, since most of the methods like the Live Chat or the Request Call Back are located inside the app, it helps to be a user of xcritical to get the fastest service. If you don’t have an account you xcritical can try email or social media sites to get some information from existing users or xcritical employees. xcritical Gold Card is subject to credit approval and underwriting.
And since that time wasn’t spent enduring bad synthpop and jumping at every break in the music, it was far less annoying than being on hold the whole time. Noel is the founder and main contributor for his blog – Noel’s passion for personal finance has helped him amass over 600k readers to his Financial Geek blog. RHF, RHY, RHC, RCT, RHG, and RHS are affiliated entities and wholly owned subsidiaries of xcritical Markets, Inc. Investing products offered by RHF are not FDIC insured and involve risk, including possible loss of principal. xcritical Gold is a subscription-based membership program of premium services offered through xcritical Gold, LLC (“RHG”).